How safe is the online recharge service from the Incarca.ro website?

At present, any person who carries out an online transaction needs the security to perform it in the best conditions, in order to protect the confidentiality of data.

Therefore, one of the advantages offered by the Incarca.ro service is that of encrypting any information requested for recharging, such as bank card details, personal identification data, etc. All this data you enter will be encrypted and then stored in well-secured electronic spaces.

Therefore, regarding the electronic transactions carried out on the Incarca.ro website, you now have the possibility of online payments with the bank card issued under the Visa or MasterCard logo, but also through direct internet banking from Banca Transilvania.

How to encrypt data entered on the Incarca.ro website?

For the complete security of the transactions, all pages of the website are encrypted with an SSL Extended Validation security certificate, issued by an international authority in the field - SECTIGO (formerly COMODO), thus benefiting from an encryption of the data transmitted up to 256 bits.

Does it matter which mobile phone network they belong to?

For any PrePay card, regardless of the telephone company you belong to, the rule is the same. Your personal information is used only to confirm the payment and to transmit information related to it.

According to the requirements of Law no. 677/2001 for the protection of persons regarding the processing of personal data and the free movement of these data, amended and supplemented and of Law no. 506/2004 regarding the processing of personal data and the protection of private life in the electronic communications sector, the Incarca.ro site has the obligation to administer in safe conditions and only for the specified purposes the personal data provided by the clients.

The information in the order form will be used to send order confirmations, promotional information, etc. Also, the Incarca.ro website has the obligation not to make public and not to sell the databases containing information regarding the personal data of the clients.

We strictly respect the confidentiality of the clients' data and we undertake to use them exclusively for the purpose for which they were introduced and for commercial information regarding this store. We do not encourage SPAM, we do not provide e-mail addresses to third parties, we do not commercialize, we do not offer, we do not exchange e-mail addresses obtained through this site.

What happens if I do not enter the credit or do not receive the PIN by email?

There are several situations in which this message may be hidden or delayed. Here are the most common explanations:

If you have the Yahoo email address, the message with the PIN code will most often go to BULK or SPAM, due to the fact that the shipping address sends many emails and is mistakenly interpreted as a spam carrier;

For TELEKOM OFFER cards - their activation cannot be done online, but only at Telekom points of sale;

The ORANGE operator does not allow successive recharging of the same card within 10 minutes. The second operation will result in error. Therefore, if you still want to make a credit charge, resume the procedure after 10 minutes from the previous one. Request our help through the Contact form in any unclear situation;

Periodically, the mobile operators make updates, which implies some delay, generally of several minutes, in the delivery of the requested service;

Generally, when placing the order, some users are not paying attention to the product they select from the list, believing that they have selected a direct reload, instead of the one with a PIN code and obviously they do not check their e-mail box in who was given the voucher. Pay close attention to entering the coordinates of the reload order Orange, Vodafone or Telekom online.

The purpose of the Incarca.ro site is for the transactions to be carried out under optimal conditions, ending with the electronic credit recharge operation. This is also the reason why the Incarca.ro website presents a high dose of trust from the clients, who manage to carry out any transaction in complete security!